From late March to autumn, herbs will be available for immediate dispatch subject to their availability. We dispatch our fresh potted herbs Monday-Wednesday each week to avoid postal delays over the weekend. We aim to dispatch all fresh herb orders in less than seven days, i.e. an order placed Thursday-Sunday would likely be dispatched the following Monday. Orders placed Monday-Tuesday, we would aim to dispatch by the Wednesday of that week.
All orders are dispatched via a next day courier, ensuring that your herbs reach you promptly and in good health. For customers in the Highlands, Channel Islands and Northern Ireland this is a 48-hour delivery service.
Please note that we do not offer a collection service. Our site is not suitable to receive visitors and this is a rule that we have to apply universally out of respect to our neighbours and family.
We aim to reuse packaging as much as possible. Your herbs will be delivered in taupe recyclable pots.
These plant pots will be packaged within either plastic blister cell packaging which contains at least 90% recycled content and is itself 100% recyclable or a cardboard plastic free delivery solution. We are constantly striving to improve the sustainability of our packaging. These things are important to you and are important to us.
Occasionally due to circumstances beyond our control, problems can arise. If you are not satisfied in the condition of your plants upon reaching you, please contact us as soon as possible providing pictures so that we can deal with your enquiry and feedback to our courier service. We will endeavour to ensure a resolution is reached that leaves you satisfied.