We have sold out of fresh potted herbs for 2020 dispatch. Thank you so much for your custom. Check back soon for our festive gift range!

Lucky Dip Collection

What do you get?

Six herbs that WE choose for you!

 

Are you feeling lucky?  If you order this collection we will send you six pots of herbs that we think that you will like.  Feel free to send a note to info@urban-herbs.co.uk  telling us what you like to eat and drink.  Do you enjoy herbal tea?  Cocktails? Soup? Meat eater or veggie?  And we will send you six different varieties of herb that we think that you will like.  We have the final say over what you receive!

 

How big are the plants?

All herbs are supplied in 9cm pots. They will be freshly picked for your order. The condition of the plants is our primary concern when fulfilling your order. The foliage will differ in size throughout the season and may be clipped prior to dispatch. The herbs are not soft grown and have spent time in unheated conditions. They are a product designed not just to last a few days but to be grown on by yourselves and supply flavour for months to come.

Delivery options explained

 

Pre-order delivery option

From January to March, customers are able to pre-order herbs for delivery later in spring, to ensure that you receive the unusual varieties that you desire. We begin dispatch of pre-orders from late March, once all items in your order are available for dispatch in one delivery, as some varieties will be available a little later in the year than others. You will receive notification when this dispatch takes place along with tracking information but if you would like an estimated delivery date after placing your pre-order, please do not hesitate to contact us.

Order Now delivery option

From late March to autumn, herbs will be available for immediate dispatch subject to their availability. We dispatch our fresh potted herbs Monday-Wednesday each week to avoid postal delays over the weekend. We aim to dispatch all fresh herb orders in less than seven days, i.e. an order placed Thursday-Sunday would likely be dispatched the following Monday. Orders placed Monday-Tuesday, we would aim to dispatch by the Wednesday of that week.

If you have a specific dispatch date that you would like us to aim towards, please do not hesitate to let us know. We can't guarantee a particular date but will strive to do our best for you.

Dispatch information

All orders are dispatched via a next day courier, ensuring that your herbs reach you promptly and in good health. For customers in the Highlands, Channel Islands and Northern Ireland this is a 48-hour delivery service.

Please note that we do not offer a collection service. Our site is not suitable to receive visitors and this is a rule that we have to apply universally out of respect to our neighbours and family.

 

Packaging


We aim to reuse packaging as much as possible. Your herbs will be delivered in taupe recyclable pots. We are moving over to using plastic blister cell packaging which contains at least 90% recycled content and is itself 100% recyclable. These things are important to you and are important to us.

Customer satisfaction

Occasionally due to circumstances beyond our control, problems can arise. If you are not satisfied in the condition of your plants upon reaching you, please contact us as soon as possible providing pictures so that we can deal with your enquiry and feedback to our courier service. We will endeavour to ensure a resolution is reached that leaves you satisfied.

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