Refund policy

 

As a company our customer satisfaction policy is simple.  We aim to make you smile.  We set ourselves high standards with regards to customer service, quality of product and delivery.

We recognise that occasionally, things will go wrong that are out of our control.  When such an occasion arises, we will do our best to provide you with an outcome that is satisfactory.

If there is an issue with your delivery such as a severe delay to the consignment after dispatch (more than 48 hours) or damage to the consignment on delivery, please let us know as soon as you can with accompanying pictures.  We are customer driven and this feedback is extremely important to us and vital to establishing a positive outcome for yourself and also feeding back to the relevant courier company.

In the event of such an issue occurring, we will endeavor to advise on aftercare or arrange a refund or replacement as required.  Your satisfaction is paramount to us.

In the event of an issue occurring, please notify us within 10 days of your order being received.  It is important that you communicate any issues to us within this reasonable period in order that any issues can be dealt with by replacement or refund.