Delivery options explained
Pre-order delivery option
From January to March, customers are able to pre-order herbs for delivery later in spring, to ensure that you receive the unusual varieties that you desire. We begin dispatch of pre-orders from late March, once all items in your order are available for dispatch in one delivery, as some varieties will be available a little later in the year than others. You will receive notification when this dispatch takes place along with tracking information but if you would like an estimated delivery date after placing your pre-order, please do not hesitate to contact us.
Order Now delivery option
From late March to autumn, herbs will be available for immediate dispatch subject to their availability. We dispatch our fresh potted herbs Monday-Wednesday each week to avoid postal delays over the weekend. We aim to dispatch all fresh herb orders in less than seven days, i.e. an order placed Thursday-Sunday would likely be dispatched the following Monday/Tuesday. Orders placed Monday-Tuesday we would aim to dispatch by the Wednesday of that week. We do not dispatch on bank holidays.
If you have a specific dispatch date that you would like us to aim towards, please do not hesitate to let us know. We can't guarantee a particular date but will strive to do our best for you.
Dispatch information
All orders are dispatched via a next day courier, ensuring that your herbs reach you promptly and in good health. For customers in the Highlands and Channel Islands this is a 48-hour delivery service. (From 2021 onwards we are unable to ship to Northern Ireland.)
Please note that we do not offer a collection service. Our site is not suitable to receive visitors and this is a rule that we have to apply universally out of respect to our neighbours and family.
Packaging
We aim to reuse packaging as much as possible. Your herbs will be delivered in taupe recyclable pots. We are moving over to using plastic blister cell packaging which contains at least 90% recycled content and is itself 100% recyclable. These things are important to you and are important to us.
Customer satisfaction
Occasionally due to circumstances beyond our control, problems can arise. If you are not satisfied in the condition of your plants upon reaching you, please contact us as soon as possible providing pictures so that we can deal with your enquiry and feedback to our courier service. We will endeavour to ensure a resolution is reached that leaves you satisfied.
